Warranty & Technical Support

At SenOxy, our mission is to deliver professional-grade longevity and wellness systems engineered for absolute safety, clinical-grade performance, and enduring reliability. Every SenOxy system—including our Hyperbaric Oxygen Chambers, Whole Body Cryotherapy Systems, Cold Plunge Chillers, Infrared Saunas, and Hydrogen Inhalation Machines—undergoes rigorous multi-stage quality control before dispatch.

Comprehensive Warranty Coverage

We stand behind the engineering of our equipment with an industry-leading warranty package designed to give both residential and commercial clients complete peace of mind.

1. Residential Coverage (Home Use)

  • 2-Year Comprehensive Warranty: Covers all mechanical components, pressure vessels, cooling chillers, heating elements, LED arrays, power units, and digital touchscreens against manufacturer defects.
  • Lifetime Structural Guarantee: Applicable to hard-shell aluminum/stainless chamber bodies and structural sauna frames under normal intended operation.

2. Commercial Coverage (Clinics, Wellness Centers & Gyms)

  • 1-Year Commercial Full Warranty: Covers all parts and prioritized technical service support under high-frequency operational environments.
  • Optional Extended Commercial Care: Extended 3-year or 5-year maintenance programs are available upon request.

What Is Covered

  • Defects in materials and assembly under normal domestic or approved commercial operation.
  • Internal pressure valves, high-precision sensors, touchscreen interfaces, and filtration systems.
  • Free replacement parts shipped via expedited air express for any verified defective component.

Dedicated Technical Support & Service Process

Our engineering support team ensures zero downtime for your wellness routine or clinic operations:

  • Direct Diagnostic Video Call: Connect directly with a SenOxy certified technical engineer via video consultation within 24 hours.
  • Rapid Replacement Dispatch: Once verified, authentic replacement parts are dispatched immediately via priority air freight.
  • Modular Plug-and-Play Design: All critical components are engineered for swift modular replacement with step-by-step video guidance.

How to Initiate Support

If you experience any operational query, please reach out to our dedicated support team with your order number and a short video demonstration:
Email: support@senoxylife.com