Terms of service

TERMS OF SERVICE Last updated: September 21, 2026 OVERVIEW This website is operated by 森氧（郑州）智能科技有限公司 under the brand name SenOxy. Throughout this website, the terms “we,” “us,” and “our” refer to SenOxy. These Terms of Service govern your access to and use of senoxylife.com, including any information, features, products, equipment, and services offered through the website. By visiting our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use this website or purchase our products. 1. ELIGIBILITY AND ACCOUNT INFORMATION You must be at least the age of majority in your jurisdiction to use this website or place an order. You agree to provide accurate, current, and complete account, billing, delivery, and contact information. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. 2. PRODUCT INFORMATION SenOxy offers wellness, recovery, fitness, and relaxation equipment, including hyperbaric chambers, cryotherapy equipment, cold and hot therapy systems, infrared saunas, red light therapy equipment, and hydrogen inhalation products. We make reasonable efforts to present product descriptions, specifications, images, dimensions, configurations, and pricing accurately. However, specifications may vary by model, destination, customization, or product revision. Images may include staged environments, accessories, or optional configurations. Customers purchasing customized, commercial, or high-value equipment should confirm final specifications, site requirements, electrical requirements, included accessories, delivery arrangements, and installation requirements before ordering. We reserve the right to modify or discontinue products and configurations without prior notice. 3. WELLNESS AND NON-MEDICAL USE Unless a specific product is expressly identified and documented otherwise, products and information presented on this website are intended for general wellness, fitness, recovery, and relaxation purposes. Information provided on this website does not constitute medical advice. Our products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Customers should consult a qualified healthcare professional before using wellness equipment, particularly if they have a pre-existing health condition, an implanted medical device, or are pregnant. 4. ORDERS AND ORDER ACCEPTANCE Submitting an order constitutes an offer to purchase. An order is not accepted until SenOxy confirms acceptance and receives the required payment. We may decline, limit, cancel, or request additional verification for an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, unavailable inventory, unsupported delivery locations, or incomplete customization details. Please review your order carefully before submitting it. Customized or freight orders may not be eligible for cancellation after production, freight booking, palletization, or dispatch has begun. 5. PRICING, TAXES, AND PAYMENT Prices are displayed in the currency shown on the website and may change without notice. Unless expressly stated otherwise, displayed prices may not include shipping charges, installation charges, taxes, duties, customs fees, brokerage fees, or other destination-related costs. The final amount payable will be confirmed during checkout or in a written quotation. Customers are responsible for providing accurate billing and payment information. For customized or commercial orders, additional payment terms may be stated in the applicable quotation, invoice, or purchase agreement. 6. SHIPPING, DELIVERY, AND INSTALLATION Delivery dates and transit times are estimates and are not guaranteed. Delays may occur because of production schedules, freight carriers, customs processing, weather, site access, or other circumstances outside our reasonable control. Customers must provide complete and accurate delivery information and disclose relevant site-access conditions before shipment. These may include doorway dimensions, stairs, elevators, loading access, floor capacity, electrical requirements, and installation restrictions. The customer or an authorized representative should inspect the shipment upon delivery. Visible exterior damage should be recorded on the carrier’s delivery receipt. Any damage, missing item, or delivery issue should be reported promptly with photographs or video evidence. Additional terms may apply to white-glove delivery, installation, customized equipment, or commercial projects. Please review our Shipping Policy for further details. 7. WARRANTY Eligible SenOxy equipment includes a five-year limited manufacturer warranty covering the chamber structure and core components, subject to the applicable warranty conditions, exclusions, proper installation, normal use, and required maintenance. The warranty does not cover consumable items, cosmetic wear, accidental damage, misuse, unauthorized modification or repair, improper installation, failure to follow operating or maintenance instructions, unsuitable site conditions, or damage caused by external events. Warranty service may include remote diagnosis, technical guidance, repair, replacement parts, or another reasonable remedy determined according to the circumstances. Full warranty conditions are stated in our Return and Refund Policy or the written warranty documentation supplied with the applicable product. 8. CANCELLATIONS, RETURNS, AND REFUNDS Cancellations, returns, replacements, and refunds are governed by our Return and Refund Policy. Because many SenOxy products are specialized, customized, oversized, hygiene-sensitive, or shipped by freight, different conditions may apply from those used for ordinary consumer parcels. Customers should review the Return and Refund Policy before ordering. Nothing in these terms limits any mandatory consumer rights that apply under applicable law. 9. ACCEPTABLE USE You may not use this website or its content: - For unlawful, fraudulent, abusive, or misleading purposes; - To violate applicable laws or the rights of another person; - To introduce viruses, malicious code, or disruptive technology; - To collect personal information without authorization; - To interfere with the website’s security or operation; - To reproduce, copy, resell, or commercially exploit website content without written permission; or - To misrepresent your identity or relationship with SenOxy. We may suspend or terminate access when we reasonably believe these terms have been violated. 10. INTELLECTUAL PROPERTY Unless otherwise stated, the SenOxy brand, website design, text, product descriptions, graphics, photographs, videos, and other content are owned by or licensed to 森氧（郑州）智能科技有限公司. You may use the website for personal and lawful purchasing purposes. You may not reproduce, modify, distribute, publish, display, sell, or commercially use our content without prior written permission. 11. THIRD-PARTY SERVICES AND LINKS This website may contain links to or integrations with third-party services. We do not control and are not responsible for third-party websites, content, privacy practices, availability, or services. Your use of third-party services may be governed by separate terms and policies. 12. PRIVACY Our collection, use, and disclosure of personal information are governed by our Privacy Policy. The store is hosted by Shopify, which provides the ecommerce platform used to offer products and services to customers. Shopify and other service providers may process information as necessary to operate the store, process payments, prevent fraud, fulfill orders, and provide customer support. 13. DISCLAIMER AND LIMITATION OF LIABILITY To the fullest extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis. SenOxy does not guarantee that the website will always be uninterrupted, error-free, or completely secure. Product outcomes may vary according to the model, user, installation, operation, maintenance, and other circumstances. To the fullest extent permitted by applicable law, SenOxy will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of this website or its products. Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited. 14. INDEMNIFICATION To the extent permitted by applicable law, you agree to indemnify and hold harmless SenOxy and its officers, employees, contractors, and service providers from third-party claims arising from your unlawful use of the website, your violation of these terms, or your infringement of another person’s rights. 15. CHANGES TO THESE TERMS We may update these Terms of Service to reflect changes to our products, services, business practices, or legal obligations. The latest version will be published on this website with an updated revision date. Continued use of the website after changes take effect constitutes acceptance of the revised terms, to the extent permitted by applicable law. 16. SEVERABILITY If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. 17. ENTIRE AGREEMENT These Terms of Service, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, Legal Notice, and any applicable written quotation or purchase agreement, constitute the agreement between you and SenOxy concerning your use of the website and purchase of products. If a written quotation or purchase agreement contains terms specific to a customized or commercial order, those specific terms will apply to that order in the event of a conflict. 18. CONTACT INFORMATION Legal Entity: 森氧（郑州）智能科技有限公司 Brand / Trade Name: SenOxy Registered Address: Room 20, 11th Floor, Unit 1, No. 197 Ping’an Avenue, Zhengdong New District, Zhengzhou, Henan, China Email: support@senoxylife.com Website: https://senoxylife.com Questions about these Terms of Service may be sent to support@senoxylife.com.